Concepts in Community Living is proud to manage the following communities.
Following is a list of Frequently Asked Questions. Please contact the Director at your community if you have additional questions.
As the situation with Covid-19 (Novel Coronavirus) is rapidly changing and ever evolving, it may be difficult to ensure timely updates to the following frequently asked questions. However, we know there are a lot of questions and we wanted to be able to provide a central location to post answers to some of the questions we’ve been receiving.
Please stay tuned to our websites for regular Covid-19 updates and, as always, please contact the Director at your community should you have any questions. In addition, any member of the CCL management team would be happy to answer your questions and hear your concerns. You may reach us at (503) 255-4647 or firstname.lastname@example.org.
We could not keep our residents and employees safe, without each and every one of you helping to make it happen.
As information about the vaccines and states plans to distribute is developing rapidly, find the latest information by going to directly to the CDC’s website – See links below:
CDC: Frequently asked questions about the Covid-19 Vaccine
CDC: Ensuring safety of vaccines
CDC: How CDC makes vaccine recommendations
CDC: Benefits of getting Covid-19 vaccine
Washington Covid-19 Vaccine Page
Oregon Covid-19 Vaccine Page
Are you offering vaccinations for Covid-19?
Whose direction are you following in developing your precautionary measures?
What are the guidelines issued by the Centers for Disease Control and Preventions for Long Term Care facilities?
Where can I find more information about Covid-19 response and prevention efforts?
Washington Visitor Restrictions for Assisted Living Communities
Oregon Health Authority Covid-19 Page
What precautions are you taking to mitigate the spread of the virus?
We continue to practice Covid-19 infection control protocol which includes maintaining 6 ft of physical distance, performing symptom screening on all staff, visitors and residents daily, hand hygiene, wearing PPE including face masks, and disinfecting all high touch surfaces. We also perform staff testing for Covid-19 for unvaccinated staff routinely, perform resident and staff testing upon any exposure incident, and upon onset of symptoms. We also continue to educate and support free access to the Covid-19 vaccine onsite, as vaccination is our best method to fight this virus and protect our residents and staff.
What are residents advised to do to protect themselves?
Residents are encouraged to remain vigilant for, and immediately report, fever or symptoms consistent with Covid-19 (e.g., sore throat, new or worsening cough, shortness of breath, muscle aches). Residents are encouraged to vaccinate against Covid-19. If residents leave their apartment, or are around others, they are encouraged to wear a cloth face mask, if tolerated, regardless of symptoms and vaccination status.
What happens if I or my loved one develops signs or symptoms of Covid-19?
If a resident exhibits signs and symptoms consistent with Covid-19, the resident’s physician will be contacted for a virtual or in-person evaluation. Based on the evaluation, the resident may be transferred to an urgent care setting for further monitoring and testing. If a resident requires a higher level of care, or the facility cannot fully implement all recommended infection control precautions, the resident may be temporarily relocated to another facility that is better able to manage the care and precaution needs required of the resident. The state has contracted with several providers for the care of Covid-19 positive residents. State licensing and public health authorities shall be involved in finding appropriate care setting in this situation.
How do I protect myself and what do I do if I am sick?
Who is permitted to visit the community?
Essential individual includes the following; however, a discussion must be had with serious consideration given to delay or postponement of any non-essential services. Consideration must be given to the essential nature of the visit and alternatives for visiting, in addition to the need to maintain strict adherence to visitor protocol and screening.
- Facility staff and prospective staff seeking employment
- Outside medical personnel such as doctors, hospice staff, therapist, mental health therapists, or other facility staff assessing a resident prior to admission
- Emergency responders including EMS, Fire, and Police
- Vendors, but only when access to facility is required
- Adult protective services staff engaged in an active adult abuse investigation
- Licensing/Survey staff
- Long term care ombudsman and deputies (not volunteers)
- Legal guardians; and friends and family members visiting during end -of-life stages.
No one is permitted to enter the community to visit a resident. As per the Governor’s proclamation, “This prohibition does not apply to end-of-life situations or to visits by attorneys, administrative law judges, advocates, or similar persons who represent a resident. Does not apply to vendors or volunteers who supply or work in a facility.”
Are residents permitted to dine in the dining room?
Where can I get tested?
In addition to contracting with an outside testing agency to provide PCR Covid-19 testing, the community also has Rapid Antigen Tests available on-site for use with our residents and staff.
Oregon Health Authority has published a COVID-19 test site locator to help Oregonians across the state find testing sites in their community. The interactive map is available in both English and Spanish and can be toggled into multiple other languages:
healthoregon.org/covid19testing or healthoregon.org/pruebasdecovid19 (Spanish)
To make an appointment for Covid testing, contact your medical provider. Or, check with your local health department or district.
Testing Sites by Health Jurisdiction:
Will I find out if someone is being tested or is positive for the virus at the community?
Turnaround time on test results vary greatly from 24-48 hours to 5-7 days. During this time, we will be following the guidance of the local Public Health Authorities and local Health Department for contact tracing and additional precautionary measures. If the situation involves a staff member, they will be sent home until test results come back negative, or until either the CDC time-based, test-based, or symptom-based method for determining return-to-work, has been met. If the situation involves a resident, they will remain in isolation or be moved to an appropriate acute care setting better able to safely accommodate their needs, until two negative Covid-19 test results 24-hours apart can be obtained.
Is state licensing agency involved when a resident or staff tests positive for Covid?
What is your plan for lifting the restrictions and reopening the community?
As states begin to roll out their phased approaches to reopening, we are aware that our long-term care communities will lag far behind the opening plans of all other sectors. As you know, our elderly residents are at the highest risk for complications and mortality from Coronavirus, and as such, we will be under heightened precautions and restrictions for quite some time to come.
We respect and acknowledge how hard the continued restrictions will be, but we ask that all directives, as put forth by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and state and local government, continue to be adhered to fully.
Where can I voice my concerns?
At any time, you are encouraged to contact the Director of your community by calling the main phone number or by sending an email. If you are not satisfied with the support you receive or you would like to share your concern as well with the management company, please contact Concepts In Community Living, Inc. at (503) 255-4647 or email@example.com.