Concepts in Community Living is proud to manage the following communities.
Following is a list of Frequently Asked Questions. Please contact the Director at your community if you have additional questions.
As the situation with Covid-19 (Novel Coronavirus) is rapidly changing and ever evolving, it may be difficult to ensure timely updates to the following frequently asked questions. However, we know there are a lot of questions and we wanted to be able to provide a central location to post answers to some of the questions we’ve been receiving.
Please stay tuned to our websites for regular Covid-19 updates and, as always, please contact the Director at your community should you have any questions. In addition, any member of the CCL management team would be happy to answer your questions and hear your concerns. You may reach us at (503) 255-4647 or firstname.lastname@example.org.
We could not keep our residents and employees safe, without each and every one of you helping to make it happen.
Whose direction are you following in developing your precautionary measures?
What are the guidelines issued by the Centers for Disease Control and Preventions for Long Term Care facilities?
Where can I find more information about Covid-19 response and prevention efforts?
Washington Visitor Restrictions for Assisted Living Communities
Oregon Health Authority Covid-19 Page
What precautions are you taking to mitigate the spread of the virus?
What are residents advised to do to protect themselves?
What happens if I or my loved one develops signs or symptoms of Covid-19?
How do I protect myself and what do I do if I am sick?
Who is permitted to visit the community?
Essential individual includes the following; however, a discussion must be had with serious consideration given to delay or postponement of any non-essential services. Consideration must be given to the essential nature of the visit and alternatives for visiting, in addition to the need to maintain strict adherences to visitor protocol and screening.
- Facility staff and prospective staff seeking employment
- Outside medical personnel such as doctors, hospice staff, therapist, mental health therapists, or other facility staff assessing a resident prior to admission
- Emergency responders including EMS, Fire, and Police
- Vendors, but only when access to facility is required
- Adult protective services staff engaged in an active adult abuse investigation
- Licensing/Survey staff
- Long term care ombudsman and deputies (not volunteers)
- Legal guardians; and friends and family members visiting during end -of-life stages.
No one is permitted to enter the community to visit a resident. As per the Governor’s proclamation, “This prohibition does not apply to end-of-life situations or to visits by attorneys, administrative law judges, advocates, or similar persons who represent a resident. Does not apply to vendors or volunteers who supply or work in a facility.”
How do I visit with my loved one?
Check with the director at your community to find out if your county is at the phase to offer limited structured outdoor visitation and if the community has an approved plan and protocol for outdoor visitation. If the community has suspected or confirmed Covid-19 cases, outdoor visitation will not be permitted. Where outdoor visitation has been approved, in addition to other community specific protocol, which may include specified visiting hours, strict adherence shall be paid to logging all visitors, symptom and risk screening, face masking, hand washing, and 6-foot physical distance, and no food shall be consumed on the visit. In addition, visits are limited to two visitors per resident at any one time, shall be by appointment only, and shall be monitored to ensure safety protocol is being followed.
In addition, we encourage our family and friends to stay connected thru phone calls, sending e-mail, sending letter mail and packages, we are happy to facilitate a virtual connection with your loved one. Using Skype, Face Time, Zoom, or Google Hangouts we can connect you with your loved one through live video so that you can see your loved one and stay in close contact. Call our Life Enrichment Coordinator to arrange your virtual video visit. If your loved one does not yet have a tablet, iPad, iPhone or laptop, we can facilitate access to one. However, if your loved one does not yet own their own personal device, we highly recommend purchasing one for them. In addition to keeping in touch through video, email, or phone calls, residents enjoy connecting to online enrichment and exercise classes, too.
Are we allowed window visits?
Can families drop off items for residents?
Which outside health care service providers are considered essential health care providers?
What restrictions apply to visitors that are considered essential?
Are you accepting new resident move-ins?
Modified move-in procedures may be offered from virtual tours to virtual move-in consultations and visitor restrictions will apply. Our staff will work together to ease the resident’s transition as much as possible. Personal belongings and furniture being brought in shall be limited and items will need to be disinfected prior to locating in the resident’s room. New residents are required to quarantine in their apartment for 14 days, the incubation period for the virus. Testing at the conclusion of the 14-day period may be initiated.
Are residents permitted to dine in the dining room?
Are residents permitted to participate in activities and outings?
Can a resident go outside for a walk?
Yes, residents are permitted to sit and enjoy the courtyard and other walking paths on campus as long as he/she maintains physical distance of 6 feet from others at all times.
Can residents leave the community?
What kinds of precautions apply if a resident is gone for an overnight stay or longer?Out of an abundance of caution, residents will be asked to quarantine in their apartment for 14 days following an overnight or longer absence, regardless of whether he/she is showing any symptoms. Residents will receive in-room tray service and in-room one-on-one socialization, in addition to their regular care and housekeeping services.
Who should be tested for Covid?
Where can I get tested?
For our staff and residents, we will work with county health departments, resident/staff physicians, and our contracted laboratory partners to secure testing as needed for our existing residents and staff. For our families, you might refer to the following resources to locate Covid-19 testing resources.
Oregon Health Authority has published a COVID-19 test site locator to help Oregonians across the state find testing sites in their community. The interactive map is available in both English and Spanish and can be toggled into multiple other languages:
healthoregon.org/covid19testing or healthoregon.org/pruebasdecovid19 (Spanish)
To make an appointment for Covid testing, contact your medical provider. Or, check with your local health department or district.
Testing Sites by Health Jurisdiction:
Will I find out if someone is being tested or is positive for the virus at the community?
Turnaround time on test results vary greatly from 24-48 hours to 5-7 days. During this time, we will be following the guidance of the local Public Health Authorities and local Health Department for contact tracing and additional precautionary measures. If the situation involves a staff member, they will be sent home until test results come back negative, or until either the CDC time-based, test-based, or symptom-based method for determining return-to-work, has been met. If the situation involves a resident, they will remain in isolation or be moved to an appropriate acute care setting better able to safely accommodate their needs, until two negative Covid-19 test results 24-hours apart can be obtained.
Is state licensing agency involved when a resident or staff tests positive for Covid?
What is your plan for lifting the restrictions and reopening the community?
Further, CCL has its own criteria for lifting restrictions which must be met separate from any state and local plans which may be issued. We respect and acknowledge how hard the continued restrictions will be, but we ask that all directives, as put forth by the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and state and local government, continue to be adhered to fully.
Where can I voice my concerns?